civility is not a sign of weakness

Customer Service

Our service to you is of the utmost importance. Should you have a question or concern, please call us at 312.337.8000 and we will do everything possible to assist you.

 

If you prefer, you can send us an e-mail using the form on the Contact Us page. If you would like to send us a note, our address is 1657 North Wells Street, Chicago, IL 60614.

 

monday to friday 11:00 am to 6:30 pm
saturday 11:00 am to 6:00 pm
sunday closed

 

 

RETURN POLICY
We want you to be thoroughly delighted with your order. If for any reason you are not, you may return your purchase for a full refund. Any returned items must be received by GREER within 30 days of the date your order was shipped.

 

We can only accept items in their original condition and product packaging. Sealed items, such as boxes of correspondence cards, must remain sealed in order to be eligible for return. Any returns not meeting these conditions will be returned to the sender.

 

Please examine your order upon receipt as all damaged goods or incorrect orders must be reported to GREER either by e-mail (service@greerchicago.com) or phone (312-337-8000) within 48 hours of delivery to you. We'll tell you how to make any necessary returns and will correct the situation immediately. Please save all of the original packing materials.

 

Refunds will be issued to the purchasing credit card for merchandise value and any applicable taxes. Exchange requests are subject to availability. Unfortunately, we cannot refund shipping charges unless your return is a result of our error. Please insure your return shipment as lost shipments are the responsibility of the sender.

 

Send returns to:
GREER
Attn: Returns
1657 North Wells Street
Chicago, Illinois 60614

 

SHIPPING
For in-stock items, orders received by 11:00 AM CST Monday through Friday will ship on the same business day. Orders received from Friday 11:00 AM CST through Monday 11:00 AM CST or on a holiday will ship the next business day. You will be notified within 1 business day (Monday through Friday) if any item in your order is out of stock.

 

All orders are shipped via UPS or USPS Priority Mail. We offer a choice of Ground, 3-Day Select or Next Day Air Service. FREE SHIPPING for any order of $50 or more (48 contiguous states only.) Free shipping does not apply to UPS 3-Day Select, UPS Next Day Air Service or any expedited service.

 

Please contact us if you require shipment to a P.O. Box or APO/FPO address.

 

See below for information on rates and estimated delivery times. If you have any questions about our shipping policy, please do not hesitate to call us at 312-337-8000 or feel free to Contact Us.

UPS Ground
UPS Ground is available at the following rates. Please allow 3 to 7 business days for delivery. For orders of $150 or more shipping to Alaska, Hawaii and Puerto Rico please call or e-mail us for a shipping quote.

Order Total 48 Contiguous States Alaska, Hawaii,
Puerto Rico
$0 to $15 $5.50 $11.00
$15.01 to $25 $6.50 $12.00
$25.01 to $49.99 $7.50 $14.00
$50 to $75 free $16.00
$75.01 to $100 Free $18.00
$101.01 to $125 Free $20.00
$125.01 to $150 Free $22.00
$150 or more free $24

For international shipments, including Canada and Mexico, please select “International” as your shipping option, rates are as follows.

Country $150 or less $150.01 or more
Australia $40 $75
Canada $15 $25
Germany $40 $75
Japan $40 $75
Mexico $40 $75
United Kingdom $40 $75

UPS 3-Day Select
UPS 3-Day Select is available at the following rates to the 48 contiguous states only. 3-Day Select is not available for orders shipping to Alaska, Hawaii and Puerto Rico. Delivery is guaranteed by the end of the third business day (Monday to Friday.) Orders received by 11:00 AM CST Monday through Friday will ship on the same business day. Orders received from Friday 11:00 AM CST through Monday 11:00 AM CST Monday or on a holiday will ship the next business day. Certain remote locations may require additional transit time.

Order Total 48 Contiguous States
$25 or less $10.50
$26 to 50 $11.50
$51 to 75 $12.50
$76 to 100 $13.50
$101 to 125 $14.50
$126 to 149 $15.50
$150 or more $16.50

UPS Next Day Air
UPS Next Day Air is available at the following rates to the 50 States and Puerto Rico. UPS Next Day Air is not available for Alaska or Hawaii. Delivery is guaranteed by the end of the next business day (Monday to Friday.) We do not offer Saturday delivery. Orders received by 11:00 AM CST Monday through Friday will ship on the same business day. Orders received from Friday 11:00 AM CST through Monday 11:00 AM CST or on a holiday will ship the next business day. Certain remote locations may require additional transit time.

Order Total 50 States
and Puerto Rico
$25 or less $32.50
$26 to 50 $36.50
$51 to 75 $40.50
$76 to 100 $44.50
$101 to 125 $48.50
$126 to 149 $52.50
$150 or more $56.50