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Customer Service

OUR LOCATION
We are located at 1013 West Webster Avenue in Lincoln Park's DePaul neighborhood. If you need assistance, please call us at 312.337.8000. You can send us an e-mail using the form on the Contact Us page. 

 

Our hours of operation (CST) are:

monday 11:00 am to 6 pm
tuesday & wednesday by appointment
thursday & friday 11:00 am to 6 pm
saturday & sunday 11:00 am to 5:00 pm

 

RETURN POLICY
We want you to be thoroughly delighted with your order. If for any reason you are not, you may return your purchase for a full refund. Any returned items must be received by GREER within 30 days of the date your order was shipped.

We can only accept items in their original condition and product packaging. Sealed items, such as boxes of correspondence cards, must remain sealed in order to be eligible for return. Any returns not meeting these conditions will be returned to the sender.

Please examine your order upon receipt as all damaged goods or incorrect orders must be reported to GREER either by e-mail or phone (312-337-8000) within 48 hours of delivery to you. We'll tell you how to make any necessary returns and will correct the situation immediately. Please save all of the original packing materials.

Refunds will be issued to the purchasing credit card for merchandise value and any applicable taxes. Exchange requests are subject to availability. Unfortunately, we cannot refund shipping charges unless your return is a result of our error. Please insure your return shipment as lost shipments are the responsibility of the sender.

 

Send returns to:
GREER
Attn: Returns
1013 West Webster Avenue

Store 2
Chicago, Illinois 60614

 

SHIPPING
For in-stock items, we strive to ship on the same business day if orders are received by 11:00 AM CST Monday through Friday. Orders received from Friday 11:00 AM CST through Sunday or on a holiday will ship the next business day. You will be notified within 1 day if any item in your order is out of stock.

 

All orders are shipped via UPS or USPS. FREE SHIPPING for any order of $75 or more (48 contiguous states only.) Free shipping does not apply to UPS 3-Day Select or any expedited service.

 

See below for information on rates and estimated delivery times. If you have any questions about our shipping policy, please do not hesitate to call us at 312-337-8000 or feel free to send an email here.



UPS Ground/USPS

UPS Ground/USPS is available at the following rates. Please allow 3 to 7 business days for delivery.

Order Total 48 Contiguous States Alaska, Hawaii,
Puerto Rico
$0 to $25 $5.50 $10.50
$25.01 to $50 $6.50 $12.50
$50.01 to $74.99 $7.50 $13.50
$75.00 to $100 Free $15.50
$100.01 to $125 Free $16.50
$125.01 to $150 Free $17.50
$150.01 or more Free $18.50

 

INTERNATIONAL

For international shipments, including Canada and Mexico, please select “International” as your shipping option, rates are as follows. All international shipments are sent via USPS First Class International Service. For an expedited shipping quote please contact us at 312.337.8000 or send us an email here.


Canada & Mexico $150 or less $10

$150.01 or more $15

All other countries $150 or less $20
$150.01 or more $30

 

UPS 3-Day Select

UPS 3-Day Select is available at the following rates to the 48 contiguous states only. 3-Day Select is not available for orders shipping to Alaska, Hawaii and Puerto Rico. Delivery is guaranteed by the end of the third business day (Monday to Friday.) Orders received by 11:00 AM CST Monday through Friday will ship on the same business day. Orders received from Friday 11:00 AM CST through Monday 11:00 AM CST Monday or on a holiday will ship the next business day.Certain remote locations may require additional transit time.

Order Total 48 Contiguous States
$25 or less $10.50
$26 to 50 $11.50
$51 to 75 $12.50
$76 to 100 $13.50
$101 to 125 $14.50
$126 to 149 $15.50
$150 or more $16.50

 

Further Expedited Shipping Options
Please contact us if you are interested in expedited shipping faster than 3-Day Select.